Validity of the sales contract, commercial and price information
The owner of the online shop is OUNAAED OÜ (registered at 14956802, Siduri 3, Tallinn, 11313 Harju county, Estonia; phone +372 5635 8538; e-mail info@autovoti.ee), whose online shop is located at www.autovoti.ee (hereinafter the online shop).
The terms and conditions of sale apply to the purchase of goods from the Online Shop. By using the online shop, the buyer agrees to the terms of sale. If you do not agree to the terms of sale, you must stop using the online shop. By confirming the order, the buyer confirms his acceptance of the terms of sale.
The online shop informs the buyer of the selling price and the unit price (if the selling price is different from the unit price). The selling price is the final price paid for a unit or quantity of goods. However, the unit price is the final price per kilogram, per litre, per metre, per square metre, per piece, per cubic metre, per hour, day, week or month of use or per user.
The final price is the price of the goods including all taxes and compulsory charges. The selling price and the unit price of the goods are indicated in the online shop inclusive of VAT. The invoice issued for the goods shows the price of the goods excluding VAT and the VAT on a separate line. In business-only tenders, the price of the goods may be indicated exclusive of VAT.
The prices of the products sold in the online shop are indicated with the products. If there is a difference between the price in the separately published price list and the price in the online shop, the price indicated in the online shop for the product will apply when buying from the online shop.
A delivery fee is added to the price. Delivery is deemed to be sending the goods by post in the form of a letter or parcel or delivery by courier (sending the goods by e-mail or sending a download reference is not delivery of the goods for the purposes of this point). The delivery charge depends on the location of the buyer and the delivery method, and may depend on the quantity of the goods. The delivery charge will be displayed to the buyer when placing the order. If the delivery charge is included in the price of the product by way of exception, the product description shall indicate separately the proportion of the price of the product which is accounted for by the delivery charge.
Information about the goods is provided on the Online Shop directly next to the goods.
Placing an order
To order, you must add the products you want to your shopping cart. To place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee will then be displayed on the screen, which can be paid by bank transfer or other payment method.
You can also order by sending an e-mail to: info@autovoti.ee indicating the goods you wish to order, together with a description, quantity and delivery address. If the customer wishes to pick up the goods himself, he must indicate “I will pick up the goods myself”. OUNAAED OÜ’s customer service representative sends the customer an e-mail confirmation, information about the availability of the goods and delivery time, and an invoice for advance payment.
The contract will enter into force from the date of receipt of the amount due to the current account of the Online Shop / Seller and the receipt of the corresponding payment confirmation. Payments are accepted in euros.
You can pay for products in the online shop via Estonian bank transfer.
The product can be paid for on the basis of an invoice. Payment of the prepayment invoice will be checked separately by an online shop employee and the goods will be dispatched once the payment has been credited to your bank account.
If the ordered goods cannot be delivered due to expiry of the delivery period or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded immediately, but not later than 14 days after the notification.
You can also order by sending an e-mail to: info@autovoti.ee indicating the goods you wish to order, together with a description, quantity and delivery address. If the customer wishes to pick up the goods himself, he must indicate “I will pick up the goods myself”. OUNAAED OÜ’s customer service representative sends the customer an e-mail confirmation, information about the availability of the goods and delivery time, and an invoice for advance payment.
The contract will enter into force from the date of receipt of the amount due to the current account of the Online Shop / Seller and the receipt of the corresponding payment confirmation. Payments are accepted in euros.
You can pay for products in the online shop via Estonian bank transfer.
The product can be paid for on the basis of an invoice. Payment of the prepayment invoice will be checked separately by an online shop employee and the goods will be dispatched once the payment has been credited to your bank account.
If the ordered goods cannot be delivered due to expiry of the delivery period or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded immediately, but not later than 14 days after the notification.
Delivery to
Goods are shipped to the following countries: EU Member States.
The cost of shipping the goods is borne by the buyer, and the corresponding price information is displayed with the shipping method.
Shipments within Estonia usually arrive at the destination specified by the buyer within 3-7 working days from the entry into force of the sales contract.
Outside Estonia, delivery is usually within 15 – 30 calendar days. In exceptional cases, the right to deliver the goods within up to 60 calendar days (e.g. shipment to EU member states’ islands / to another continent / using waterways and containers).
The cost of shipping the goods is borne by the buyer, and the corresponding price information is displayed with the shipping method.
Shipments within Estonia usually arrive at the destination specified by the buyer within 3-7 working days from the entry into force of the sales contract.
Outside Estonia, delivery is usually within 15 – 30 calendar days. In exceptional cases, the right to deliver the goods within up to 60 calendar days (e.g. shipment to EU member states’ islands / to another continent / using waterways and containers).
Right of withdrawal
After receipt of the order, the buyer has the right to withdraw from the e-contract within 14 days.
[depending on the products, the purchaser may not have the right of withdrawal, in which case the products and services must be listed and meet the conditions listed in § 53(4) of the Law of Obligations Act].
The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the 14-day right of withdrawal, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop.
If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods.
In order to return the goods, you must submit a withdrawal form, the form of which can be found here: withdrawal form and send it to the following e-mail address: info@autovoti.ee within 14 days of receipt of the goods.
The cost of returning the goods is borne by the buyer, unless the reason for returning the goods is that they do not correspond to what was ordered (e.g. they are wrong or defective).
The buyer must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within that period.
Upon receipt of the returned goods, the online shop will return to the buyer immediately, but not later than 14 days after receipt of the withdrawal, all payments received from the buyer under the contract.
The online shop may refuse to make a refund until it has received the goods covered by the contract or until the buyer has provided proof that he has returned the goods, whichever is the earlier.
If the buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.
The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer if the price of the goods in the online shop is marked significantly below the market price of the goods due to a mistake.
[depending on the products, the purchaser may not have the right of withdrawal, in which case the products and services must be listed and meet the conditions listed in § 53(4) of the Law of Obligations Act].
The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the 14-day right of withdrawal, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop.
If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods.
In order to return the goods, you must submit a withdrawal form, the form of which can be found here: withdrawal form and send it to the following e-mail address: info@autovoti.ee within 14 days of receipt of the goods.
The cost of returning the goods is borne by the buyer, unless the reason for returning the goods is that they do not correspond to what was ordered (e.g. they are wrong or defective).
The buyer must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within that period.
Upon receipt of the returned goods, the online shop will return to the buyer immediately, but not later than 14 days after receipt of the withdrawal, all payments received from the buyer under the contract.
The online shop may refuse to make a refund until it has received the goods covered by the contract or until the buyer has provided proof that he has returned the goods, whichever is the earlier.
If the buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.
The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer if the price of the goods in the online shop is marked significantly below the market price of the goods due to a mistake.
Right to lodge a complaint
The online shop is liable for the non-conformity or defect of the goods sold to the buyer, which already existed at the moment of delivery and which will become apparent within a maximum of two years from the delivery of the goods to the buyer. within the first six months of the delivery of the goods to the purchaser, the defect is presumed to have existed at the time of delivery. It is the responsibility of the Online Shop to rebut this presumption.
In the event of a defect, the buyer has the right to contact the online shop within two months at the latest by sending an e-mail to: info@autovoti.ee.
The online shop is not liable for defects that occur after the goods have been delivered to the buyer.
If the goods purchased from the Online Shop have defects for which the Online Shop is responsible, the Online Shop will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online shop will refund the buyer all the fees related to the sales contract.
The online shop will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.
In the event of a defect, the buyer has the right to contact the online shop within two months at the latest by sending an e-mail to: info@autovoti.ee.
The online shop is not liable for defects that occur after the goods have been delivered to the buyer.
If the goods purchased from the Online Shop have defects for which the Online Shop is responsible, the Online Shop will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online shop will refund the buyer all the fees related to the sales contract.
The online shop will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The online shop uses the personal data entered by the buyer (including name, telephone number, address, e-mail address, bank details) only for processing the order and sending the goods to the buyer. The online shop transfers personal data to transport companies in order to deliver goods.
The online shop sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his/her wish to receive them by entering his/her e-mail address on the website and has indicated his/her wish to receive direct mail notifications.
The purchaser may opt-out of receiving offers and newsletters by email at any time by notifying us by email or by following the instructions in the email containing the offers.
Dispute resolution
If the buyer has any complaints about the Online Shop, they should be sent by e-mail to: info@autovoti.ee
If the buyer and the Online Shop are unable to resolve the dispute through an agreement, the buyer can turn to the Consumer Disputes Committee. You can read the terms of the procedure and apply here. The Consumer Disputes Committee is competent to settle disputes arising from a contract concluded between the buyer and the Online Shop. There is no charge for the Commission to examine the buyer’s complaint.
The buyer can turn to the European Union’s consumer dispute resolution platform.
Thanks to
The owner of the online shop is OUNAAED OÜ (registered at 14956802, Siduri 3, Tallinn, 11313 Harju county, Estonia; phone +372 5635 8538; e-mail info@autovoti.ee), whose online shop is located at www.autovoti.ee (hereinafter the online shop).
The online shop sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his/her wish to receive them by entering his/her e-mail address on the website and has indicated his/her wish to receive direct mail notifications.
The purchaser may opt-out of receiving offers and newsletters by email at any time by notifying us by email or by following the instructions in the email containing the offers.
Dispute resolution
If the buyer has any complaints about the Online Shop, they should be sent by e-mail to: info@autovoti.ee
If the buyer and the Online Shop are unable to resolve the dispute through an agreement, the buyer can turn to the Consumer Disputes Committee. You can read the terms of the procedure and apply here. The Consumer Disputes Committee is competent to settle disputes arising from a contract concluded between the buyer and the Online Shop. There is no charge for the Commission to examine the buyer’s complaint.
The buyer can turn to the European Union’s consumer dispute resolution platform.
Thanks to
The owner of the online shop is OUNAAED OÜ (registered at 14956802, Siduri 3, Tallinn, 11313 Harju county, Estonia; phone +372 5635 8538; e-mail info@autovoti.ee), whose online shop is located at www.autovoti.ee (hereinafter the online shop).